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Shopping & ErrandsAny

Draft refund emails from a photo and Gmail receipt

Cowork finds the receipt in Gmail, extracts the order number and date, and drafts a refund email for the user to review and send.

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Time saved
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Setup time
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Running cost
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Cost range
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Use case overview

Cowork finds the receipt in Gmail, extracts the order number and date, and drafts a refund email for the user to review and send.

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Reported experience

  1. What they did

    A photo of a pair of worn-through pants was uploaded to Claude Cowork, with a dictated prompt asking for a J.Crew refund. Cowork, connected to Gmail, searched for the receipt from PayPal or J.Crew, pulled the order number and purchase date, and drafted the customer service email. The user then checked the details and wording before sending.

  2. How it went

    The source describes a drafted refund request with the order details and the defect, ready for review. It gives no figures on time saved or on whether the refund was granted.

  3. Worth knowing

    Check the draft for claims you can't verify, such as other customers' reports, and cut them. If several purchases match the receipt search, narrow by date and order total.

Example prompts

Try with Claude Cowork
I want a refund for [product] that [describe the problem]. Find the receipt in my Gmail from [store/approximate date], pull out the order number and purchase date, and draft a polite refund request email to [store support address if known]. Leave it as a draft and show it to me; do not send it.

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