Money, Bills & Benefits
Summarize an insurance denial letter for an appeal
The poster used an AI assistant to summarize a denial PDF to draft an appeal, but it invented an appeal deadline.
Other or custom
Negotiate retention discounts on bills by phone
A voice agent calls service providers, navigates IVR menus, waits on hold and negotiates retention discounts for users, pausing for OTP verification.
Time saved
Not reported
Setup time
Not reported
Running cost
Not reported
Cost range
Not reported
Use case overview
A voice agent calls service providers, navigates IVR menus, waits on hold and negotiates retention discounts for users, pausing for OTP verification.
Reported experience
What they did
Kudos built a voice agent that phones a service provider for the user, works through IVR menus, waits on hold, and asks for a retention discount. By default it negotiates within the existing plan and only changes plans if the user says they're open to it. When a provider requires an OTP, the agent pauses and the user enters the code.
How it went
The co-founder saved $840 a year on T-Mobile after allowing plan changes, and an Xfinity example cut $276 a year. Savings vary and aren't guaranteed; many results are only loyalty discounts.
Worth knowing
Tell the agent up front that you're open to plan changes; without that it only negotiates the existing plan, and be present to read out the OTP when asked.
Example prompts
Help me lower my [provider, e.g. internet/phone] bill, currently [amount] per month on account [account reference]. Research current competitor offers and prepare a retention-call script with my target price of [amount]. Do not call or submit anything until you've shown me the script and I approve, and pause whenever the provider needs a verification code.
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