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Sales, Marketing & SupportAny

Resolve bank customer chats with an AI chatbot

Commerzbank's Bene chatbot, now on Gemini, handles over two million chats and resolves 70% of inquiries.

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Use case overview

Commerzbank's Bene chatbot, now on Gemini, handles over two million chats and resolves 70% of inquiries.

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Reported experience

  1. What they did

    Commerzbank was an early adopter of Google's Customer Engagement Suite. It used the suite to build Bene, its own specialized banking chatbot, and has since added Gemini to improve the experience. The source is a Google product announcement. It gives no detail on how the chatbot was built, what data it can reach, or where staff step in.

  2. How it went

    Bene now handles over two million chats and resolves 70% of all inquiries. The source gives no baseline, no definition of resolved, and no cost or timeline figures.

  3. Worth knowing

    The source is a vendor announcement with a single sentence on Commerzbank, so check the results and the setup details elsewhere before copying it.

Example prompts

Try with Gemini
Help me build a customer support chatbot for [bank or business type]. Using these FAQs and policies: [paste], write its instructions, the topics it should resolve itself, the ones it must escalate with a handoff summary, and tone guidelines. End with 15 realistic customer questions and ideal answers to test it.

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