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Travel & BookingsAny

Schedule clinic appointments by phone with an AI agent

A clinic's automated phone AI handled the poster's appointment booking call instead of a human.

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Use case overview

A clinic's automated phone AI handled the poster's appointment booking call instead of a human.

Read the original report ↗

Reported experience

  1. What they did

    The poster says they called a clinic to book an appointment and only partway through realized the "person" on the line was an AI. From the thread, commenters describe these dental phone agents as handling repetitive front-desk work like basic scheduling, confirmations, after-hours calls, and sometimes booking directly or passing the call to staff when needed.

  2. How it went

    For this caller, the booking call was handled without a human receptionist. The thread gives no clinic name, software, pricing, or performance numbers, and the poster found the experience frustrating rather than clearly better.

  3. Worth knowing

    The main catch in the thread is that patients may not realize they are speaking to AI at first, which can make the interaction feel awkward or irritating.

Example prompts

Try with Alexa+
Help me schedule an appointment at [clinic name] for [type of visit] on [preferred days and times]. Find the booking option or phone number, and tell me the earliest slots available. Before you confirm or submit anything, pause and show me the date, time and details.

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