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Sales, Marketing & SupportAny

Triage client messages into tickets and replies

A Slack watcher starts a Devin session on each new client message to investigate, create a Linear ticket, draft a response and route follow-ups.

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Use case overview

A Slack watcher starts a Devin session on each new client message to investigate, create a Linear ticket, draft a response and route follow-ups.

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Reported experience

  1. What they did

    A Slack watcher on one client thread triggers a Devin session on each new message. Devin investigates the issue on its own, creates a Linear ticket, and drafts a response. A human reviews and approves every outgoing reply and every follow-up after an issue is fixed; a dashboard shows active Devin work, clients, and status.

  2. How it went

    The setup automates triage, ticketing, and drafting for customer-service messages, routing all client contact through the human for approval. Nothing is sent automatically yet while language is refined.

  3. Worth knowing

    Human stays in the loop on every client reply until wording matches expectations.

Example prompts

Try with Devin
Whenever a new client message arrives in the Slack channel [channel name], investigate it against [repo or docs], create a ticket in [Linear project] with what you found, and draft a reply to the client. Post the draft and ticket link in [internal channel] and don't send anything to the client until I approve it. A message is handled once the ticket exists and the draft is waiting for review.

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