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Answer renter questions and schedule tours

EliseAI's leasing agent inside Zillow Rentals listings answers renter questions and schedules tours for multifamily partners.

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Use case overview

EliseAI's leasing agent inside Zillow Rentals listings answers renter questions and schedules tours for multifamily partners.

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Reported experience

  1. What they did

    Zillow Rentals embeds an EliseAI-powered agent called AI Assist in its listings. It replies to renter inquiries from the first message, schedules tours, and follows up after tours, around the clock. That frees onsite leasing teams for residents. Zillow's multifamily partners with more than 450 units can use it.

  2. How it went

    From October 2025 to April 2026, renters who engaged with AI Assist were 43% more likely to apply, 19% more likely to book a tour and 24% more likely to sign a lease.

  3. Worth knowing

    This is a vendor press release. The comparison is between engaged leads in AI Assist buildings and leads in buildings without it, and it excludes buildings with instant touring enabled.

Example prompts

Try with Zapier Agents
Build an agent for my rental listings at [property or company]. When a renter asks a question via [email/form/chat], answer it using [pricing, pet policy, amenities doc], and offer tour times from [calendar]. Escalate anything it can't answer to me. Before booking a tour or sending a reply, pause and show me for approval during testing. You're done when I've run three test inquiries.

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