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Money, Bills & BenefitsAny

Find airline food-fee reimbursement emails buried in the inbox

A user asked Meta's Muse agent to handle an unresolved SAS refund; it dug through airline emails and found the food fees had already been reimbursed.

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Use case overview

A user asked Meta's Muse agent to handle an unresolved SAS refund; it dug through airline emails and found the food fees had already been reimbursed.

Read the original report ↗

Reported experience

  1. What they did

    After SAS cancelled and moved a flight, the user rebooked at extra cost and lost the food they'd prepaid. Support suggested filing a reimbursement claim, which sat undone for months. The user connected their email to Muse and asked it to handle the claim. It searched through the SAS emails.

  2. How it went

    Muse found confirmation emails showing the food fees were refunded on the same day SAS moved the flight. The user had missed them among many notifications, so no claim was needed.

  3. Worth knowing

    Using it meant giving the agent access to email. The user hesitated over privacy and relied on Meta's published security write-up, and the thread notes you can opt out of training.

Example prompts

Try with Meta Muse
I have an unresolved refund claim with [airline] for [fee type, e.g. food fees] on my trip on [date]. Search my email for everything from or about the airline, including receipts, claim confirmations, and reimbursement notices, and tell me whether it was already paid or is still owed. Finish with a short timeline and the amount; don't send any messages without showing me a draft first.

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