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Money, Bills & BenefitsAny

Find forgotten money and negotiate insurance refunds

Users had personal agents like Meta's Muse search state databases for forgotten money and negotiate an insurance cancellation refund, recovering hundreds of dollars.

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Use case overview

Users had personal agents like Meta's Muse search state databases for forgotten money and negotiate an insurance cancellation refund, recovering hundreds of dollars.

Read the original report ↗

Reported experience

  1. What they did

    Eric Allen asked Meta's Muse agent to search state government databases for unclaimed money, and it ran the scan for his wife too. Separately, Frank Chien had Muse phone his insurer, Amtrust, to cancel a workers comp policy and get a refund. When the first approach failed, the agent proposed a different route.

  2. How it went

    Allen's scan took six minutes and found about $730 in store credit, a $272 refund and about $800 for his wife. Chien saved about $800. Muse's phone calls are early access, and Meta has tested using humans for some calls.

  3. Worth knowing

    Some users connected bank accounts through Plaid or gave the agent bank access, a privacy tradeoff. Meta is also reportedly testing humans on some Muse calls.

Example prompts

Try with Meta Muse
Search the unclaimed property databases for [my state(s)] under my name [full name] and any past addresses [list], and list any forgotten money you find with amounts and claim steps. Then help me draft a request for a refund on my cancelled [type] insurance policy with [insurer], using policy number [number]. Pause and show me anything before you submit a claim or send a message.

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