Tori is an AI support agent designed to tackle complex product inquiries effectively.
Many existing AI support tools fail to address intricate technical questions, leaving users frustrated. Tori was developed to fill this gap, providing accurate and detailed responses to challenging queries that typical support systems struggle with.
Determine the types of challenging inquiries that users frequently ask, which existing support tools cannot handle.
Create an AI agent that can understand and respond to these complex questions with accurate and relevant information.
Conduct tests with real-world questions to ensure the AI can provide satisfactory answers, refining its capabilities based on feedback.
Every new Zendesk ticket gets a category, priority and sentiment tag plus a draft reply in an internal note before an agent opens it.
Spot order-status questions in the support inbox, look up the order in Shopify and reply with live tracking and an honest ETA.
Export the Descript transcript, let ChatGPT pick the five strongest moments, and get 10 platform-ready posts in a review doc within minutes.