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Sales, Marketing & SupportAny

Manage customer enquiries from Telegram

An n8n system captures email and form enquiries, creates tasks, and lets the owner reply via Telegram while the AI sends emails and updates status.

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Use case overview

An n8n system captures email and form enquiries, creates tasks, and lets the owner reply via Telegram while the AI sends emails and updates status.

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Reported experience

  1. What they did

    n8n workflow captures enquiries from email or forms, assigns a unique ID, auto-creates a ClickUp task, and pushes an instant Telegram notification. Owner replies naturally in Telegram; OpenAI then reads the reply and chooses to send a Gmail response, update status in Google Sheets, or close the thread. Built with n8n, OpenAI, Telegram, ClickUp, Gmail and Google Sheets.

  2. How it went

    Enquiries stay in one place with no lost context or tool switching, letting the owner reply faster while staying in full control instead of full automation.

Example prompts

Try with n8n
Build an n8n workflow that captures customer enquiries from [email inbox and web form] and creates a task for each in [task tool]. Send me a Telegram message for each new one, and when I reply with instructions, have the AI draft an email and update the task status. Draft emails should be shown to me in Telegram for approval before anything is sent to a customer.

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