DoNotPay's ChatGPT-based bot chatted with Comcast support for an engineer and secured a $10 monthly discount.
DoNotPay's ChatGPT-based bot chatted with Comcast support for an engineer and secured a $10 monthly discount.
DoNotPay built a bot on the OpenAI GPT-3 API that chats with company support. An engineer typed a request to lower the internet bill while keeping the same plan. The bot waited through Comcast's automated chat until a live agent joined. It then sent a long message claiming outages, lost work and a threat to leave, and exchanged pleasantries.
It secured a $10 monthly discount, about $120 a year. The bot invented the outages, left a placeholder like [insert email address] in its text, and was too polite. Part of the chat was with Comcast's own bot.
The bot fabricated the outage claims, which Browder called a liability problem. The public version was meant to cite laws and threaten to leave without making things up.
Open the online support chat for [provider, e.g. internet or phone company] and ask for a lower monthly bill on my [plan name], where I currently pay [amount]. Mention [loyalty length, competitor offer or promo] and ask about discounts. Do not accept any new terms or contract changes; pause and show me any offer in writing before I decide. Finish by summarizing what was offered.
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