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Money, Bills & BenefitsAny

Negotiate bills, handle returns and cancel subscriptions

A Meta employee said Muse negotiated an AT&T bill, found Amazon returns, returned IKEA furniture and filed a vet claim; another had a forgotten subscription cancelled and refunded.

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Time saved
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Setup time
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Running cost
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Cost range
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Use case overview

A Meta employee said Muse negotiated an AT&T bill, found Amazon returns, returned IKEA furniture and filed a vet claim; another had a forgotten subscription cancelled and refunded.

Read the original report ↗

Reported experience

  1. What they did

    Muse is Meta's consumer agent, launched September 8. It is meant to review finances, find discounts, cancel subscriptions and negotiate with companies. One Meta employee posted that it negotiated an AT&T bill, identified Amazon returns, returned IKEA furniture and filed a vet claim. Another user said it found a forgotten book subscription, cancelled it and got a refund. The article doesn't describe the mechanics or the user's role.

  2. How it went

    The Meta employee reported $2,120.95 saved in total. The article says these are anecdotes, many from Meta's own #MuseMoneyChallenge and from employees, and that users may have been able to get the same savings themselves.

  3. Worth knowing

    Amazon blocked Muse from placing cart orders, citing its terms of service, so agent actions on retailer sites may be refused.

Example prompts

Try with Meta Muse
I want to lower my [provider, e.g. AT&T] bill, which is currently [amount] a month, and cancel [subscription name]. Research the provider's retention offers and cancellation steps, then draft what I should say or send to get a lower rate or a refund. Show me every message or form before it is sent or submitted, and finish with a summary of what I'd save.

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