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Triage car repair requests and reply to customers

An n8n workflow has AI classify web-form jobs by type, urgency and summary, create an Airtable record, reply instantly and flag uncertain cases.

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Use case overview

An n8n workflow has AI classify web-form jobs by type, urgency and summary, create an Airtable record, reply instantly and flag uncertain cases.

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Reported experience

  1. What they did

    An n8n workflow receives car repair requests from a web form. The AI classifies each by job type, urgency, and summary, then creates an Airtable record and sends an instant customer reply. Uncertain cases are flagged for human review; out-of-scope ones receive an automatic polite decline.

  2. How it went

    The Airtable base displays job status and timestamps for processed requests.

Example prompts

Try with n8n
Build an n8n workflow that triggers when someone submits my [repair request web form]. Have AI classify each request by job type, urgency and a one-line summary, create a record in [Airtable base], and send the customer an instant acknowledgement. If the AI is unsure, flag the job for me instead of replying. Hold outgoing replies for my approval until I've checked a few test runs.

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